liveClinic Privacy Policy (The "Policy"):

liveClinic (also referred to as “Company”, “we” or “our”) respects the relationships we have with our customers and respects the privacy of all individuals whose Personal Information may be processed by liveCinic in the performance of our services and our business operations. This Privacy Policy discussed below is to apply around the world. This Policy explains how liveClinic collects, holds, uses and discloses Personal Information, including Personal Information of our personnel, consumers, healthcare professionals, patients, medical research subjects, clinical investigators, customers, suppliers, vendors, business partners and investors. liveClinic intends that this corporate privacy policy and our implementing standard practices and procedures will support timely compliance with all international privacy laws and regulations around the world.

We are committed to the protection of Personal Information, including Personal Information transferred out of the European Economic Area (“EEA”) and Switzerland for the performance of our services and business operations SCOPE: This Policy applies to all Personal Information of Individuals, received by liveClinic, including Personal Information of Company Personnel, consumers, healthcare professionals, patients, medical research subjects, clinical investigators, customers, suppliers, vendors, business partners and investors. DEFINITIONS: For purposes of this Policy, the following definitions shall apply:

  • "Agent” means any third party that uses Personal Information provided to it by liveClinic to perform tasks on behalf of and/or under the instructions of liveClinic or to which liveClinic discloses Personal Information for use on its behalf.
  • “European Economic Area” (EEA) means for the purposes of this Policy all countries within the European Union (EU) and Iceland, Liechtenstein, Norway.
  • “Individual” means any natural person.
  • “Personal Information” means any information or set of information about an identified or identifiable individual, including, but not limited to: (a) first name or initial and last name; (b) home or other physical address; (c) telephone number; (d) email address or online identifier associated with the individual; (f) any other information relating to an individual that is combined with any of the above. The term “Personal Information” does not include non-identified information or information that is reported in the aggregate (provided that such aggregated information is not identifiable to a natural person).
  • “Personnel” includes, but is not limited to, any employee (permanent or temporary), director, officer, contractor, worker, temporary worker, job applicant of liveClinic and any and all of their respective dependents.
  • “Sensitive Personal Information” means Personal Information that reveals or is processed to uniquely identify a person:


Where liveClinic collects Personal Information directly from Individuals, it will explain the purposes for which it collects and uses Personal Information about the Individuals, the types of third parties to which liveClinic discloses that information, and the choices and means, if any, liveClinic offers Individuals options for limiting the use and disclosure of Personal Information about them. This explanation will be provided as soon as practicable and, in any event, before liveClinic discloses the Personal Information or uses such information for a purpose materially different than that for which it was originally collected or processed. liveClinic also will provide any additional information required by law for a specific context, product or service. In general, with exceptions and other lawful bases that may be relevant for any specific product or service notice, liveClinic processes personal data for its legitimate interests consistent with applicable law.

Types of Personal Information collected, Purposes of Collection and Uses of Personal Information:

  • Customers and Program Participant Information. For Individuals sharing Personal Information with liveClinic in order to inquire about or otherwise make use of our services or purchase, receive or seek information, including about any health care products and services, opportunities to participate in clinical research, health care education and patient support programs which may be available through liveClinic, we will use such Personal Information in order to provide the requested information, products, and/or services. Such uses may include processing requested transactions, improving the quality of our services, sending communications about the products and services available through liveClinic, and enabling our business partners and Agents to perform certain activities on our and Agents to perform certain activities on our behalf.


liveClinic may offer Individuals the opportunity to choose whether their non-identifiable Information is

  • to be disclosed to a third party, or
  • to be used for a purpose materially different from the purpose for which it was originally collected or subsequently authorized by the Individual.

liveClinic will not process Sensitive Personal Information about Individuals for purposes other than those for which the information was originally obtained or subsequently authorized by the Individual unless the Individual explicitly consents to the processing (“opt-in”), or as required or permitted, or where not prohibited by law or regulation.

In some cases, even if an Individual opts-out of disclosures of their Personal Information, liveClinic may still disclose such Personal Information (i) if required to do so by law, (ii) if disclosure is required to be made to law enforcement authorities, or (iii) if we believe disclosure is necessary or appropriate to prevent physical harm to an individual or financial loss or in connection with an investigation of suspected or actual illegal activity. liveClinic also may transfer Personal Information when a material event concerning its business operation(s), assets or shares, such as purchase, disposal, merger, joint venture or acquisition, is proposed or occurs. In such an event, liveClinic will endeavor to direct the transferee to use Personal Information in a manner that is consistent with this Policy. liveClinic will provide Individuals with reasonable mechanisms to exercise their choices to the extent required by applicable law.


In the performance of our services and business operations, Personal Information we collect or receive may be stored or transferred internationally throughout our worldwide organization and to our service providers or agents, including for hosting our databases or provision of data processing services, in accordance with applicable data privacy laws. Transfers to third parties are covered by the provisions in this Policy regarding notice and choice.

liveClinic may also share an Individual's Personal Information with Agents in connection with services that these individuals or entities perform for, or with, liveClinic. liveClinic may, for example, provide an Individual's Personal Information to Agents for hosting our databases, for data processing services, or to send to that Individual the information that he or she requested.


Upon request, liveClinic will provide you with information about whether we hold any of your personal information. liveClinic enables customers and web site visitors with the ability to access and correct personal information we have collected. If you have any concerns or suspect unauthorized activities associated with your account, please contact us at We will respond to your request within a reasonable timeframe. liveClinic acknowledges that you have the right to access your personal information. If you are a person who has signed up with liveClinic for the use of the liveClinic Platform and you seek to access, correct, amend, or delete data, you should direct your query to liveClinic. If requested to remove data, we will respond within a reasonable timeframe

  • Virtual Doctor Visits.
  • We may share Personal Information with liveClinic doctors in order to facilitate your treatment and care.
  • Like an in-person patient-doctor interaction, liveClinic virtual consults are confidential, but not anonymous.
  • When using liveClinic Premium Services, your Profile information, such as your real name and health information, are visible to doctors with whom you see or chat with in a virtual visit. By initiating a virtual consult, you consent to sharing your name and the health information in your Profile with doctors who treat you in virtual visits.


liveClinic exercises managerial and technical safeguards designed to protect against the loss or unauthorized use or disclosure of personal information belonging to our customers and web site visitors. These safeguards include: encryption, malware protection, logical and physical access controls, and detection of social engineering attacks.

It is our end user’s responsibility to ensure authorized access to personal information by selecting and protecting your password appropriately and limiting access to your MyRecords resources.


liveClinic monitors and reviews security safeguards and takes corrective action whenever we discover deviations from our Privacy Policy.

Data Classifications

Personal Data means any information relating to an identified or identifiable natural person. Personal Health Information is Personal Data comprised of an individual's present and past health information recorded by the person himself.

Confidential Data is any proprietary data, which is not in the public domain, and/or, data which is controlled by its owner and requires explicit permission to access, store, process, or transfer.

End User Data is data provided by End Users in connection with the liveClinic Services. With respect to data protection legislation liveClinic may be a Data Controller or a Data Processor. liveClinic is a Data Controller with respect to data provided by MyRecords End users.

With respect to data protection legislation liveClinic may be a Data Controller or a Data Processor. liveClinic is a Data Controller with respect to data provided by MyRecords End users.

Collection of Data:

liveClinic groups all user data into 2 main categories for the purposes of informing on the use, retention periods and user configurable options available.

  • Part A: Visitors to our website
  • Part B: Users of liveClinic MyRecords

Specific details about each are listed below, which is followed by additional explanatory information on collection practices and data transfers.

Part A - Website Visitors

Data we collect about website visitors: what, where, when, and why

Web log data (IP addresses, cookies)liveClinic Public WebsiteYou visitTo provide, maintain, tailor and improve our website and service
Information you submit through web forms, buttons, hyperlinks, etcSocial media sites (Facebook, LinkedIn, etc)You visitCareer search, follower updates, etc.
Demographic marketing informationReceived from third partiesVerifying accuracy of data providedTo enable us to provide a personalized service to you.

Data retention periods for website visitor information

WhatWhereRetention Period
Web log data (IP addresses, cookies)Server logs7 days
Information you submit through web forms, buttons, hyperlinks, etcSocial media sites6 years
Demographic marketing information Aggregated in the liveClinic analytics infrastructure used for analyzing and improving marketing campaigns.Analytics data repositoryIndefinitely

Part B – End users of liveClinic MyRecords application

Data we collect about End Users: what, where, when, and why

First Name, Last Name, email addressMyRecords account creationYou sign up for MyRecords applicationTo verify your identity for protection of liveClinic staff, customers, website visitors, or the public as required or permitted by applicable law.
Your contact informationMyRecords contact inviteYou created and verified your accountTo assist you to invite your contacts to sign up with MyRecords
Demographic informationMyRecords applicationYou created and verified your accountTo assist you in maintain all your record in one place that you can share with your clinician
Health Insurance, Vitals, Allergies, Medications, Supplements, Health history, problem & procedures, lab, immunization and documentsMyRecords applicationYou create and maintain your recordsTo assist you in maintain all your record in one place that you can share with your clinician
Service NotificationsEmail or DashboardWe update your signed up products and servicesTo inform you about product updates and faults, request feedback or participation in online surveys, and to publish legal notices, such as this Privacy Policy

Data retention periods for end user information

WhatWhereRetention Period
Your contact informationMyRecords DashboardWe don’t store your contact information
All data submitted voluntarily associated with customer account, such as: name, email addressMyRecords sign up3 years after account termination
MyRecords access log entries, such as: password, date, time, User ID, URL and source IP address with liveClinic will be stored for security purposes. This includes: name, emailMyRecords application3 years after account termination
De-identified data Aggregated in the liveClinic Analytics infrastructure used for analyzing and improving healthcare dataAnalytics data repositoryIndefinitely

User-Configurable Options for Processing or Sharing Personal Data

Reasons to share your personal informationOptions
Customer Notifications: We may receive correspondence from you in connections with our Web Site and our services, including questions you may have about this Privacy Policy, customer support interactions or other
A liveClinic MyRecords Notifications: You may receive correspondence from us in connections with our Web Site and MyRecords application, including scheduled maintenance, changes to our Privacy Policy or Terms of Service, or security-related

Options for managing your personal informationOptions
Marketing Communications: Removal from all
Correcting customer account informationmyRecords Dashboard
Terminating your liveClinic MyRecords AccountMyRecord Dashboard

Collection of Personal Data Through Social Media

Our Web Site includes hyperlinks to other websites including Social Media sites, such as Facebook, and interactive, third-party widgets we host on our Web Site. These features may collect information you submit voluntarily, or may set a cookie to enable functionality. liveClinic is responsible for assuring its third-party vendors comply with our Privacy Policy and honor commitments to restrict information collection and usage exclusively for our stated purposes.

Online Collection of Additional Data

In addition to the information we collect as described above, we use technology to collect information about the use of our website and other sites you may visit. As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

liveClinic and its partners use cookies and other tracking technologies to analyze trends, administer the website, track users’ movements around the website, and to gather aggregated demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

As part of liveClinic Insider program we enable you to invite your contacts to sign up with liveClinic MyRecords application. You may choose to invite your contacts by signing in with your Google email credentials for liveClinic to provide you ready access to your contacts and an ability to choose specific contacts and send them email invitation to sign up with liveClinic MyRecords application. We do not store your email address or password information. Your information is submitted securely to retrieve your address book.

Transfer of Personal Data

liveClinic’s headquarters in the United States is our primary location for business operations.

In order to provide you with the information, products, or services you have requested, Personal Data may be transferred or shared with other third-party vendors who act on our behalf, process Personal Data in accordance with the purposes for which the data was originally collected, or for purposes to which Data Subjects have subsequently consented. Our Privacy Policy, supported by model contract agreements and safeguards for data governance, are designed to provide equivalent data protection for all customers wherever they may reside.

For example, regarding normal business operations, liveClinic may engage a third party to support our billing, support services, information technology, or mailings on our behalf.

We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety, or the safety of others, investigate fraud, or respond to a government request.

International Transfer of Personal Data

liveClinic protects personal information in accordance with Fair Information Practice Principles, General Data Protection Regulations (GDPR), and applicable law pertaining to residents of any country where personal data is shared. All personal data received from European Union (EU) member countries are subject to the, and to the Framework’s applicable Principles. For example, when visitors access our public websites from any country outside the United States, personal information will be transferred across national boundaries. Customers who reside and conduct business outside the United States, enter into contractual agreements with liveClinic to provide products and services which may result in international data transfers.

liveClinic provides an array of designed to support regulatory requirements for the data protection of our customers and their interests.

Changes to this Privacy Policy

liveClinic may make changes to this Privacy Policy from time to time for any reason. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes or changes in the way we use information, we will notify customers via e-mail or by posting an announcement on the Web Site prior to the change becoming effective. Web Site users are bound by any changes to the Privacy Policy after such changes have been posted.

In the event that liveClinic is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy. Account holders will be notified via email and/or a prominent notice on our Web Site of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

liveClinic, Inc.

5151 California Ave #100

Irvine, CA 92617