We are committed to the protection of Personal Information, including Personal Information transferred out of the European Economic Area (“EEA”) and Switzerland for the performance of our services and business operations SCOPE: This Policy applies to all Personal Information of Individuals, received by liveClinic, including Personal Information of Company Personnel, consumers, healthcare professionals, patients, medical research subjects, clinical investigators, customers, suppliers, vendors, business partners and investors. DEFINITIONS: For purposes of this Policy, the following definitions shall apply:
Where liveClinic collects Personal Information directly from Individuals, it will explain the purposes for which it collects and uses Personal Information about the Individuals, the types of third parties to which liveClinic discloses that information, and the choices and means, if any, liveClinic offers Individuals options for limiting the use and disclosure of Personal Information about them. This explanation will be provided as soon as practicable and, in any event, before liveClinic discloses the Personal Information or uses such information for a purpose materially different than that for which it was originally collected or processed. liveClinic also will provide any additional information required by law for a specific context, product or service. In general, with exceptions and other lawful bases that may be relevant for any specific product or service notice, liveClinic processes personal data for its legitimate interests consistent with applicable law.
Types of Personal Information collected, Purposes of Collection and Uses of Personal Information:
liveClinic may offer Individuals the opportunity to choose whether their non-identifiable Information is (a) to be disclosed to a third party, or (b) to be used for a purpose materially different from the purpose for which it was originally collected or subsequently authorized by the Individual.
liveClinic will not process Sensitive Personal Information about Individuals for purposes other than those for which the information was originally obtained or subsequently authorized by the Individual unless the Individual explicitly consents to the processing (“opt-in”), or as required or permitted, or where not prohibited by law or regulation.
In some cases, even if an Individual opts-out of disclosures of their Personal Information, liveClinic may still disclose such Personal Information (i) if required to do so by law, (ii) if disclosure is required to be made to law enforcement authorities, or (iii) if we believe disclosure is necessary or appropriate to prevent physical harm to an individual or financial loss or in connection with an investigation of suspected or actual illegal activity. liveClinic also may transfer Personal Information when a material event concerning its business operation(s), assets or shares, such as purchase, disposal, merger, joint venture or acquisition, is proposed or occurs. In such an event, liveClinic will endeavor to direct the transferee to use Personal Information in a manner that is consistent with this Policy. liveClinic will provide Individuals with reasonable mechanisms to exercise their choices to the extent required by applicable law.
In the performance of our services and business operations, Personal Information we collect or receive may be stored or transferred internationally throughout our worldwide organization and to our service providers or agents, including for hosting our databases or provision of data processing services, in accordance with applicable data privacy laws. Transfers to third parties are covered by the provisions in this Policy regarding notice and choice.
liveClinic may also share an Individual's Personal Information with Agents in connection with services that these individuals or entities perform for, or with, liveClinic. liveClinic may, for example, provide an Individual's Personal Information to Agents for hosting our databases, for data processing services, or to send to that Individual the information that he or she requested.
Upon request, liveClinic will provide you with information about whether we hold any of your personal information. liveClinic enables customers and web site visitors with the ability to access and correct personal information we have collected. If you have any concerns or suspect unauthorized activities associated with your account, please contact us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe.
liveClinic acknowledges that you have the right to access your personal information. If you are a person who has signed up with liveClinic for the use of the liveClinic Platform and you seek to access, correct, amend, or delete data, you should direct your query to liveClinic. If requested to remove data, we will respond within a reasonable timeframe.
liveClinic exercises managerial and technical safeguards designed to protect against the loss or unauthorized use or disclosure of personal information belonging to our customers and web site visitors. These safeguards include: encryption, malware protection, logical and physical access controls, and detection of social engineering attacks.
It is our end user’s responsibility to ensure authorized access to personal information by selecting and protecting your password appropriately and limiting access to your MyRecords resources.
Personal Data means any information relating to an identified or identifiable natural person. Personal Health Information is Personal Data comprised of an individual's present and past health information recorded by the person himself.
Confidential Data is any proprietary data, which is not in the public domain, and/or, data which is controlled by its owner and requires explicit permission to access, store, process, or transfer.
End User Data is data provided by End Users in connection with the liveClinic Services.
With respect to data protection legislation liveClinic may be a Data Controller or a Data Processor. liveClinic is a Data Controller with respect to data provided by MyRecords End users.
liveClinic groups all user data into 2 main categories for the purposes of informing on the use, retention periods and user configurable options available.
Specific details about each are listed below, which is followed by additional explanatory information on collection practices and data transfers.Part A - Website Visitors
|Web log data (IP addresses, cookies)||liveClinic Public Website||You visit||To provide, maintain, tailor and improve our website and service|
|Information you submit through web forms, buttons, hyperlinks, etc||Social media sites (Facebook, LinkedIn, etc)||You visit||Career search, follower updates, etc.|
|Demographic marketing information||Received from third parties||Verifying accuracy of data provided||To enable us to provide a personalized service to you.|
|Web log data (IP addresses, cookies)||Server logs||7 days|
|Information you submit through web forms, buttons, hyperlinks, etc||Social media sites||6 years|
|Demographic marketing information Aggregated in the liveClinic analytics infrastructure used for analyzing and improving marketing campaigns.||Analytics data repository||Indefinitely|
|First Name, Last Name, email address||MyRecords account creation||You sign up for MyRecords application||To verify your identity for protection of liveClinic staff, customers, website visitors, or the public as required or permitted by applicable law.|
|Your contact information||MyRecords contact invite||You created and verified your account||To assist you to invite your contacts to sign up with MyRecords|
|Demographic information||MyRecords application||You created and verified your account||To assist you in maintain all your record in one place that you can share with your clinician|
|Health Insurance, Vitals, Allergies, Medications, Supplements, Health history, problem & procedures, lab, immunization and documents||MyRecords application||You create and maintain your records||To assist you in maintain all your record in one place that you can share with your clinician|
|Your contact information||MyRecords Dashboard||We don’t store your contact information|
|All data submitted voluntarily associated with customer account, such as: name, email address||MyRecords sign up||3 years after account termination|
|MyRecords access log entries, such as: password, date, time, User ID, URL and source IP address with liveClinic will be stored for security purposes. This includes: name, email||MyRecords application||3 years after account termination|
|De-identified data Aggregated in the liveClinic Analytics infrastructure used for analyzing and improving healthcare data||Analytics data repository||Indefinitely|
|Reasons to share your personal information||Options|
|Options for managing your personal information||Options|
|Marketing Communications: Removal from all email@example.com|
|Correcting customer account information||myRecords Dashboard|
|Terminating your liveClinic MyRecords Account||MyRecord Dashboard|
In addition to the information we collect as described above, we use technology to collect information about the use of our website and other sites you may visit. As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
As part of liveClinic Insider program we enable you to invite your contacts to sign up with liveClinic MyRecords application. You may choose to invite your contacts by signing in with your Google email credentials for liveClinic to provide you ready access to your contacts and an ability to choose specific contacts and send them email invitation to sign up with liveClinic MyRecords application. We do not store your email address or password information. Your information is submitted securely to retrieve your address book.
liveClinic’s headquarters in the United States is our primary location for business operations.
For example, regarding normal business operations, liveClinic may engage a third party to support our billing, support services, information technology, or mailings on our behalf.
We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety, or the safety of others, investigate fraud, or respond to a government request.
liveClinic protects personal information in accordance with Fair Information Practice Principles, General Data Protection Regulations (GDPR), and applicable law pertaining to residents of any country where personal data is shared. All personal data received from European Union (EU) member countries are subject to the, and to the Framework’s applicable Principles. For example, when visitors access our public websites from any country outside the United States, personal information will be transferred across national boundaries. Customers who reside and conduct business outside the United States, enter into contractual agreements with liveClinic to provide products and services which may result in international data transfers.
liveClinic provides an array of designed to support regulatory requirements for the data protection of our customers and their interests.
5151 California Ave #100
Irvine, CA 92617